Finch Wireless.AI – Privacy Policy

Effective Date: 01/01/2026

Finch Wireless.AI (“Finch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our wireless services, website, mobile applications, SIM/eSIM, and customer support platforms.

1. Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Date of birth
  • Address (billing & service)
  • Email address
  • Phone number
  • Government-issued ID (when required for verification or regulatory compliance)
  • Account login credentials

B. Service & Usage Information

  • Call and text metadata (not content)
  • Data usage amounts
  • Device identifiers (IMEI, ICCID, eSIM ID)
  • IP address
  • Network activity logs
  • Service plan and add-ons

C. Payment Information

  • Payment method type
  • Billing history
  • Transaction records

Note: Finch does not store full credit card numbers. Payments are processed securely through PCI-compliant providers.

D. Location Information

  • Approximate location derived from network usage
  • Required for emergency services (E911)

2. How We Use Your Information

We use your information to:

  • Activate and manage wireless services
  • Process payments and renewals
  • Provide customer support
  • Improve network performance and service quality
  • Detect fraud, abuse, or unauthorized use
  • Comply with legal and regulatory obligations
  • Communicate service updates, notices, and promotions (opt-out available)

3. How We Share Information

We may share your information with:

A. Network & MVNE Partners

  • Carrier partners (e.g., network operators)
  • MVNE/MVNO service platforms
  • SIM/eSIM provisioning systems

B. Service Providers

  • Payment processors
  • Customer support platforms
  • Fraud prevention vendors
  • Analytics providers

C. Legal & Regulatory Authorities

When required by law, court order, subpoena, or government regulation.

4. What We Do NOT Share

We do not sell your personal data.

We do not share call or text content.

We do not share personal data for third-party advertising without consent.

5. Data Security

Finch uses:

  • Encryption (in transit & at rest)
  • Secure access controls
  • Industry-standard cybersecurity practices
  • Regular audits and monitoring

Despite safeguards, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for:

  • Service provision
  • Legal compliance
  • Billing and dispute resolution

Data is securely deleted or anonymized when no longer required.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion (subject to legal retention requirements)
  • Opt out of marketing communications

Requests can be submitted via customer support.

8. Children’s Privacy

Finch Wireless.AI services are not intended for children under 13.

We do not knowingly collect personal data from minors without parental consent.

9. Cookies & Online Tracking

Our website and apps may use:

  • Cookies
  • Analytics tools
  • Session tracking

You can manage cookie preferences in your browser settings.

10. Emergency Services (E911)

We collect and share required location and subscriber data to support 911 emergency services, as required by law.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website. Continued use of services constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or privacy requests, contact us at:

Finch Wireless.AI

📧 Privacy Email: privacy@finchwireless.ai

📧 Support Email: support@finchwireless.ai

🌐 Website: www.finchwireless.ai