About Us
Company Overview
Finch Wireless.AI is an AI-powered Mobile Virtual Network Operator (MVNO) focused on delivering affordable, reliable wireless service to underserved and multicultural communities across the United States. The company combines competitive pricing, multilingual customer support, and community-based distribution with advanced AI automation to improve customer experience while controlling operational costs.
Target Market
- Low- to moderate-income households
- Immigrants and multicultural communities
- Students and retirees
- Small community retailers and neighborhood stores
Finch Wireless.AI focuses on customer segments with strong demand for value pricing, international calling, and local-language support—segments that are often underrepresented by traditional carriers.
Service Offering
- Nationwide voice, SMS, and high-speed data
- 5G and LTE access on the T-Mobile network
- Domestic unlimited talk & text
- International calling add-ons to key countries
- eSIM and physical SIM support
- BYOD and low-cost Android devices
Plans are simple, transparent, and competitively priced, with no hidden fees or contracts.
Technology & Operations
- AI-powered customer support (chat + live agent escalation)
- Automated onboarding, activation, billing, and fraud monitoring
- Multilingual support (English, Spanish, Chinese, Khmer, Vietnamese, Korean, Laos)
- Cloud-based CRM and billing platform compatible with T-Mobile MVNE APIs
- STIR/SHAKEN, CPNI, and E911 compliant architecture
Distribution Strategy
- Community retail stores (convenience stores, ethnic markets)
- Online direct-to-consumer sales
- Local outreach and grassroots marketing
- Future expansion into government-assisted connectivity programs (where eligible)
Current Traction
- Existing subscriber base with consistent monthly growth
- Proven demand in value-conscious demographics
- Founder-led team with deep telecom and compliance experience
Leadership
Founder & CEO: Kevin Nouch
Telecommunications executive with 25+ years of experience in wireless operations, MVNO strategy, compliance, and retail distribution.
Why T-Mobile
Finch Wireless.AI aligns with T-Mobile’s mission to expand affordable connectivity nationwide. By leveraging T-Mobile’s industry-leading 5G network, Finch Wireless.AI will acquire new customers in underserved segments, reduce churn through AI-driven engagement, and generate incremental wholesale revenue without cannibalizing T-Mobile’s core retail base.
Projected Growth (High-Level)
- Year 1: Initial regional rollout with controlled scaling
- Year 2: Multi-state expansion and retail footprint growth
- Focus on sustainable ARPU, low churn, and compliance-first operations
Compliance & Risk Management
- FCC registration and state regulatory compliance (ETC/Lifeline where applicable)
- Robust KYC, fraud prevention, and identity verification
- Data security and privacy best practices
- Emergency services and lawful intercept readiness
Summary
Finch Wireless.AI is a scalable, compliance-ready MVNO designed to expand affordable wireless access using T-Mobile’s network. Through AI automation, multicultural engagement, and disciplined growth, Finch Wireless.AI represents a low-risk, high-impact wholesale partner for T-Mobile.
Our Goals
Finch Wireless.AI’s goal is to expand affordable, reliable wireless connectivity to underserved and diverse communities by combining the power of AI with a customer-centric MVNO business model. The company aims to:
🎯 Primary Goal
Provide simple, low-cost wireless service that keeps people connected—without long contracts, hidden fees, or language barriers.
🧠 How It Achieves That
- AI-Enhanced Experience: Use AI to streamline onboarding, customer support, billing, and network optimization so service is fast, personalized, and low-friction.
- Multilingual Support: Offer support and materials in multiple languages to reach immigrant, multicultural, and non-English speaking customers.
- Community Focus: Partner with local retailers and grassroots channels to make wireless plans accessible where people live, shop, and work.
- Value-Driven Plans: Deliver affordable prepaid plans with generous high-speed data, unlimited talk/text, and flexible add-ons like international calling.
- Tech-Forward & Inclusive: Support eSIM, BYOP (bring your own phone), and modern mobile experiences with intuitive digital tools.
📈 Long-Term Vision
Become a trusted, community-centered wireless provider that:
- Lowers barriers to connectivity for students, low-income families, retirees, and immigrants
- Delivers strong retention and customer satisfaction
- Scales responsibly while contributing to broader digital inclusion
In short:
To make high-quality wireless service accessible, affordable, and intelligent—powered by AI and built for every community.
Our Team
