Finch Wireless.AI – E911 & Emergency Services Disclosure

Effective Date: [Insert Date]

This disclosure explains how Enhanced 911 (E911) and emergency services work with Finch Wireless.AI (“Finch,” “we,” “us,” or “our”) wireless services, including important limitations and your responsibilities.

1. What Is E911?

E911 is an enhanced emergency calling service that allows emergency responders to receive:

  • The phone number associated with your call, and
  • Location information to help dispatch assistance.

E911 availability and accuracy may vary based on device, network conditions, and location.

2. How E911 Works on Finch Wireless.AI

When you dial 911:

  • Your call is routed to the appropriate emergency response center (PSAP) when available
  • Your approximate location may be transmitted to emergency responders
  • Location information is derived from network data and/or device capabilities

3. Location Accuracy Limitations

E911 location information may be:

  • Approximate, not precise
  • Less accurate indoors, underground, or in rural areas
  • Affected by signal strength, congestion, weather, or device limitations

Finch Wireless.AI cannot guarantee the accuracy of location information provided to emergency services.

4. Device & Technology Requirements

E911 performance depends on:

  • A compatible, powered-on device
  • Active service and network availability
  • Updated device software and settings
  • eSIM or SIM functionality

Some older or incompatible devices may have limited or no E911 location capability.

5. No Service Situations

Emergency calling may not be available if:

  • Your device has no signal or battery power
  • Your account is suspended or terminated
  • The network is unavailable due to outages or emergencies
  • You are outside coverage areas

In these cases, attempts to reach 911 may fail or be delayed.

6. Wi-Fi Calling & Emergency Calls (If Available)

If Wi-Fi Calling is enabled:

  • Emergency calls may route based on your registered address
  • You are responsible for keeping your Wi-Fi address accurate and up to date
  • Incorrect address information may delay emergency response

7. Customer Responsibilities

You are responsible for:

  • Maintaining accurate account and address information
  • Keeping your device charged and functional
  • Understanding service limitations
  • Informing others who may use your device about E911 limitations

8. No Guarantee of Emergency Services

Finch Wireless.AI does not guarantee uninterrupted access to emergency services.

Wireless service may be unavailable or limited during emergencies, disasters, or network congestion.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Finch Wireless.AI is not liable for failures, delays, or inaccuracies in emergency calling or location information
  • Finch’s liability related to emergency services is limited to the extent allowed by applicable law

10. Regulatory Compliance

Finch Wireless.AI complies with applicable FCC E911 regulations and works with network partners to support emergency services as required.

11. Changes to This Disclosure

This disclosure may be updated at any time. Updates will be posted on our website. Continued use of service constitutes acceptance of the revised disclosure.

12. Contact Information

If you have questions about E911 or emergency services, contact:

Finch Wireless.AI

📧 Support: support@finchwireless.ai

🌐 Website: www.finchwireless.ai